Refund Policy

💐 Refund Policy

Effective Date: 12/26/2025

At Golden Hour Blooms, each arrangement is thoughtfully handcrafted using fresh, seasonal blooms. Due to the perishable and custom nature of our floral products, we do not offer refunds once an order has been prepared or delivered. However, we are committed to making things right if something goes wrong.

❗ Non-Refundable Items

• All fresh flower arrangements

• Custom orders or special floral designs

• Holiday and event orders

• Delivery fees

🌿 Quality Concerns

If you are not fully satisfied with the quality of your flowers, please contact us within 24 hours of delivery. You’ll need:

• A clear photo of the arrangement

• A brief explanation of the issue

• Your name and order number

📧 blooms@goldenhouridaho.com
📞 208-934-6655

We may offer a replacement arrangement, store credit, or other solutions at our discretion.

🚚 Missed Deliveries

If no one is available to receive the delivery and no safe place is available, we may:

• Attempt redelivery (additional fee may apply)

• Leave the item at a secure location (if deemed safe)

We are not responsible for:

• Weather damage after delivery

• Delays due to incorrect addresses

📦 Subscription Orders

• Subscriptions can be canceled any time before the next billing date.

• Refunds are not issued for arrangements already created or in transit.

💫 Final Notes

Our goal is always to spread beauty and joy. Please reach out if anything falls short — we’ll do our best to resolve the issue with grace and care.